Privacy Policy

Website Privacy Policy

This Privacy Policy explains how Changing Endings Behavioral Health Services, LLC may collect, use, protect, and share information submitted through this website.

Important Privacy Notice

This Privacy Policy applies to this website and general information submitted through website forms, email links, appointment request tools, or other website features.

This Privacy Policy is not the same as the HIPAA Notice of Privacy Practices. If you become a client or patient of CEBHS, additional privacy rights, consent forms, intake documents, and HIPAA notices may apply.

Do not use this website for emergencies. If you are in immediate danger, call 911 or go to the nearest emergency room.

1. Information We May Collect

Changing Endings Behavioral Health Services, LLC, referred to as “CEBHS,” “we,” “us,” or “our,” may collect information you choose to provide through this website.

This may include:

  • Your name.
  • Your email address.
  • Your phone number, if provided.
  • Information submitted through the contact form.
  • Information submitted through an appointment request form.
  • General details about the type of support you are seeking.
  • Referral source information, if provided.
  • Any other information you voluntarily submit through the website.

We may also collect limited technical information, such as browser type, device information, pages visited, date and time of visit, and similar website usage information.

2. How We May Use Information

CEBHS may use information submitted through this website to:

  • Respond to your message or inquiry.
  • Review appointment requests.
  • Follow up about services, scheduling, or next steps.
  • Provide information about available services.
  • Improve website functionality and user experience.
  • Maintain website security and prevent misuse.
  • Comply with applicable legal, regulatory, professional, or administrative requirements.

3. Website Forms and Appointment Requests

Website forms are intended for general communication, appointment requests, and non-emergency inquiries. Submitting a form does not guarantee that an appointment has been accepted, approved, or confirmed.

Please avoid submitting unnecessary sensitive information through website forms. Do not include emergency information, highly detailed medical history, substance use details, legal details, or other sensitive information unless specifically requested by CEBHS through an appropriate secure process.

CEBHS may follow up to gather additional information through a more appropriate method if needed.

4. HIPAA, Protected Health Information, and Treatment Records

Depending on your relationship with CEBHS and the type of service requested or provided, certain information may be considered protected health information under HIPAA or may be protected by Wisconsin law or other federal confidentiality rules.

Protected health information and treatment records may be subject to additional protections, rights, and restrictions. Those protections are explained more fully in the CEBHS HIPAA Notice of Privacy Practices and any other documents provided during intake or service enrollment.

If CEBHS provides substance use disorder services that are subject to 42 CFR Part 2, certain substance use disorder records may receive additional federal confidentiality protections.

5. When Information May Be Shared

CEBHS does not sell personal information submitted through this website.

Information may be shared when reasonably necessary to:

  • Respond to your inquiry or appointment request.
  • Operate, host, maintain, or secure the website.
  • Use trusted service providers that help manage forms, scheduling, hosting, security, email, or analytics.
  • Comply with applicable law, regulation, court order, subpoena, or legal process.
  • Protect safety, prevent fraud, or address misuse of the website.
  • Support treatment, payment, health care operations, or other permitted purposes if the information is protected health information and applicable law allows the use or disclosure.

Where HIPAA or other confidentiality laws apply, CEBHS will use and disclose information in accordance with those laws.

6. Cookies, Analytics, and Website Technology

This website may use cookies, analytics tools, security tools, embedded forms, scheduling tools, or similar technologies to operate the website, understand website activity, improve performance, and protect the site from misuse.

These tools may collect technical information such as browser type, device type, pages visited, approximate location based on IP address, referring website, and other usage information.

If this website uses analytics or tracking tools in connection with health-related pages, forms, or appointment activity, CEBHS should review those tools for HIPAA compliance and business associate requirements where applicable.

7. Security

CEBHS uses reasonable administrative, technical, and physical safeguards designed to protect information submitted through the website. However, no website, email system, form, or internet transmission can be guaranteed to be completely secure.

If you are concerned about submitting information through the website, contact CEBHS using another appropriate method.

8. Email Communications

If you email CEBHS or submit your email address through the website, CEBHS may use that email address to respond to your message or follow up about your request.

Standard email may not be fully secure. Do not send urgent, highly sensitive, or emergency information by email unless specifically instructed by CEBHS through an appropriate secure process.

9. Third-Party Websites and Services

This website may include links to third-party websites or may use third-party services for forms, scheduling, hosting, analytics, security, or communication.

CEBHS is not responsible for the privacy practices, security, content, or availability of third-party websites that are not controlled by CEBHS.

10. Your Choices and Rights

You may contact CEBHS to ask questions about information you submitted through the website.

If your information is protected health information, you may have additional rights under HIPAA, Wisconsin law, or other applicable rules. These rights may include the right to access records, request corrections, request restrictions, request confidential communications, receive a copy of the Notice of Privacy Practices, and file a complaint.

Additional rights are explained in the HIPAA Notice of Privacy Practices.

11. Children and Minors

This website is not intended for unsupervised use by children. If services are requested for a minor, CEBHS may require appropriate consent, authorization, parent or guardian involvement, and documentation as required by law and service type.

12. Updates to This Privacy Policy

CEBHS may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Information

Questions about this Privacy Policy may be directed to:

Changing Endings Behavioral Health Services, LLC
Email: lashunn@cebhs.com

Effective Date: June 1, 2026